Contact Us

Questions, Purchases, Merchandising.

Online Inquiry

Our Office

Phone

(954) 972-7102
(800) 624-8777

Fax

(954) 972-4406

Location

2745 W. Cypress Creek Rd Suite B
Ft Lauderdale, FL 33309

E-mail

customerservice@rlsinc.com

Return Policies & Conditions

General Policies

Shipping charges are non-refundable.
All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.
An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
When returning a product, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
All items must be returned in as new condition in the original packaging and have all accessories, blank warranty cards, and owner’s manuals.
Please note all returns conditions listed below, as applicable to your return.
We do not charge any restocking fees.

Exchanges and Returns

At rlschreiber.com, we’d like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. Before you make your purchase read the complete returns conditions.

Returns Conditions

For all other products they are subject to manufacturer’s restrictions. Orders can be returned within 30 days of delivery for refund or replacement.
You are responsible for return shipping if product is defective.
Opened defective software can be returned for replacement with the same product only within 10 days of delivery.
All returns are required to be labeled with an RMA number, which has to be obtained by requesting one by emailing customerservice@rlsinc.com prior to your returning the product.
RMA numbers are valid for 10 days and the product must reach the address listed below before then. Each item to be returned will need a unique RMA number. Products sent back without valid RMA numbers will not be accepted.
Shipping charges are non refundable.
Defective products can be returned for replacement with the same product only, without restocking fee. Replacement product will be shipped out on receipt of the returned product by rlschreiber.com with out additional shipping charges.
Where appropriate, credit will be given within three weeks of return of the product.